Privacy Policy

Introduction

Skills Tune Up (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://skillstuneup.com/ or use our online learning services.

If you have any questions, please contact us info@skillstuneup.com.

1. Information We Collect

We may collect the following types of information: Personal Information (Full name, Email address, Phone number, Billing address, Payment information (processed through secure third-party payment providers), Account login credentials, Course enrollment data), Technical Information (IP address, Browser type, Device type, Operating system, Pages visited and time spent on site, Referral sources), Communication Information (Messages sent through contact forms, Customer support inquiries, Survey responses, Marketing preference).

2. How We Collect Information

We collect information when you: Register for an account, Enroll in a course, Make a payment, Subscribe to email communications, Submit a contact form, Participate in surveys, Browse our website (via cookies and analytics tools).

3. Purpose of Collection

We collect and use your information for the following purposes: to provide access to online courses, to process payments, to manage your account, to communicate regarding course updates, to provide customer support, to improve our website and services, to comply with legal obligations, to send marketing communications (only with your consent). We limit collection to information that is necessary for these purposes.

4. Consent

By providing personal information, you consent to its collection and use as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at info@skillstuneup.com.

Withdrawal of consent may affect your ability to access certain services.

5. Payment Processing

All payments are processed through secure third-party payment providers. Skills Tune Up does not store full credit card numbers on its servers.

Payment providers are responsible for safeguarding financial data under their own privacy and security standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Personalize content
• Support marketing efforts

You can disable cookies in your browser settings. However, some features of the website may not function properly without cookies.

7. Email Communications and CASL Compliance

We comply with Canada’s Anti-Spam Legislation (CASL). We send commercial electronic messages only with your express or implied consent.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

8. Disclosure of Information

We do not sell personal information.

We may share information with: Payment processors, Hosting providers, Learning management system providers, Email marketing platforms, Legal or regulatory authorities when required by law.

All service providers are required to protect your information appropriately.

9. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

While we use commercially reasonable security measures, no system can guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary to Provide services, Comply with legal obligations, Resolve disputes, Enforce agreements.

When information is no longer required, it is securely deleted or anonymized.

11. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request clarification on how your data is used

Requests may be submitted to info@skillstuneup.com.

12. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children without parental consent.

If you believe a child has provided personal information, please contact us.

13. International Data Transfers

Some service providers may store data outside Canada. In such cases, information may be subject to the laws of the jurisdiction where it is processed.

We take reasonable steps to ensure comparable levels of protection.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Continued use of our services constitutes acceptance of any changes.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Skills Tune Up
https://skillstuneup.com/
Phone: (780) 660-1250
Email: info@skillstuneup.com